• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-04-2019 04:08 AM

HP Recommended
Product: HP Envy 110
Operating System: macOS 10.14 Mojave

Hi there, my all-in-one printer HP Envy 110 keeps initializing for hours. I already went through the hard reset procedure (remover power cord from back of printer and then from wall unit and reconnected it in the reverse order after 15 minutes) to no avail. The printer's power cord is directly connected to the wall unit. 

 

I'm running Mac OS X Mojavie (10.14.2) and the printer has working fine using AirPrint for almost a year. 

 

I have tried to connected it to my MAC using USB as well, but nothing seems to work. 

 

Noticed in an older post that there's an advanced reset, but there were no details provided on how to go about this.

 

I surley would appreciate any help to get this printer back online.

 

Thanks 

3 people had the same question
1 REPLY 1

‎02-06-2019 12:03 PM

HP Recommended

@MadRhino

 

A warm welcome to HP Support Community!

You are right, performing a reset should kick it out of initialization loop. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. I've send you a private message with reset instructions, could you check your HP Forums profile page for a private message.

 

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.