HP Envy 4500 Error Code 0X089A4C38 LIB_NEO C

[JamesWWiggin]

Had to take apart an HP Envy 4500 All-in-One Printer to clear a bad paper jam on the lower roller beneath the cartridge rail. Put it back together but receive Error Code 0X089A4C38 LIB_NEO C. Cannot find any information on that error code or LIB_NEO C. 

Just as an observation, hardly any posts explain an error code, just give basic reboot information. I'm guessing I put something together wrong but can anybody give me an idea what this means?

[Nal_NR]

Hi @JamesWWiggin,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with Error Code 0X089A4C38 LIB_NEO C.

This looks like a carriage jam. Click here to see if these steps help. 

If not, We need to perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.