HP Envy 4500 Not Connecting to WiFi Suddenly

[AJR1964]

Hi. My printer is suddenly not connecting to WiFi. It was working fine 2 days ago. I have tried shutting down router and disconnecting everything on printer and even Mac and still nothing. I even have entered the router manually about 10 times in the printer and still nothing. I even rest the printer to default and nothing.

Do I need to buy a new printer ?

[Jeet_singh]

@AJR1964,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I see from the post that you are having issues connecting your HP OfficeJet printer to the network. Don't worry we'll work together to help you find a solution.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Have you tried to remove the printer from the queue and add it as an Airprint?

Let's start off by performing a hard reset on the printer, router, computer and other devices which are on the same network.

    Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

    Wait for 2-3 minutes.

    Now turn on the modem if present. Wait till all the lights are steady and idle.

    Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

    Then turn on the printer and other devices.

Now, let's try to restore the network settings to default settings on the printer: 

Now, perform the steps below to try and reconnect your printer to the network. The Wireless Setup Wizard provides an easy way to set up and manage the wireless connection to your printer.

If the issue persists, I would suggest here is to remove the printer from the queue and add it as a Airprint.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Open a document or photo, click File, and then click Print.

If the issue persists, Here's a related HP Forums post which seems to have helped others: Click here

Note: Once you assign the static IP address, please go ahead and add the printer as an Airprint and then check.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[AJR1964 · Accepted solution]

Thank you for your reply Jeet Singh,

So today, our WiFi was going in and out constantly. So I thought perhaps our provider updated their system or something. Anyway, this lead me to log into my routers website that is located on the back. And I somehow found an area that was not recognizing an IP address so I refreshed and when I did, the printer went back online ! Yay! Don’t ask how I got there or even what made me think of this. I guess after spending several hours yesterday I just needed a good night sleep to be motivated. I then re-entered my printer on my Mac and all is well 🙂

[Jeet_singh]

@AJR1964,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,