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‎01-09-2017 08:44 AM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (32-bit)

I have tried (several times!) rebooting my router/printer/laptop but to no avail. The problem occurred a few weeks ago and I evetually got it working by rebooting...but it's not working this time. I am suspicious that these problems have started since I installed Windows 10...any ideas please?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2017 11:14 AM

HP Recommended

Take a look at this support doc.

Also make sure you have the latest firmware on the 4500, it's MKM1FN1547AR.

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5 REPLIES 5

‎01-09-2017 11:14 AM

HP Recommended

Take a look at this support doc.

Also make sure you have the latest firmware on the 4500, it's MKM1FN1547AR.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎01-09-2017 12:24 PM

HP Recommended

Thanks. I fixed my problem via the manual option specified...how do I check the printer has the latest firmware?

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‎01-09-2017 12:32 PM

HP Recommended

It should be on the WiFi configuration page.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎01-10-2017 02:42 AM

HP Recommended

Many thanks for getting back to me...but I'm ignorant of such things...I don't know what firmware is let alone how to check if I have the latest!

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‎01-10-2017 09:39 AM

HP Recommended

Did you printout the network config. page,  see manual for instructions if necessary.

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Please mark the post that solves your issue as "Accept as Solution".
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