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‎09-20-2017 09:31 AM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

Cannot understand why my printer has stopped printing black. Swapped out cartridges for new and still not resolved. So when printing a page, the printer only reproduces those words highlighted in colour .  I therefore for the moment am forced to change black text to a colour in order to print!   Any ideas?

11 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2017 05:26 AM

HP Recommended

Thank you for your time and effort.  I only use authentic HP cartridges. Scanning reproduces black OK.  I switched everything off and re-booted.  Checked the paper quality as you suggested.   Last thing printed was some colour recipes for wifey but no photos and regular paper (80gsm) in supply tray.  Single cartidge operation with colour only worked OK but same with just black in, resulted in blank output.  Although it didn't work yesterday, swapped the cartridge again for the new one (the original was showing one-third capacity) and this time it worked as single cartridge and managed to produce test sheet and the printer now says all well.  Wish I could pinpoint for you what worked - must have been a combination of the things you suggested.  Thank you once again. 

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13 REPLIES 13

‎09-20-2017 09:36 AM

HP Recommended

Hello,

 

I understand that you are having issues printing black (mono).

Would you mind trying to clean printhead?

Use an automated tool to clean the printhead

Follow these steps to run an automated tool to clean the printhead.
 NOTE:
If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.
  1. Load letter or A4, unused, plain white paper into the paper tray.
  2. On the printer control panel, press the Down Arrow () to select Tools, and then press OK.
  3. Press the Down Arrow () to select Clean Printhead, and then press OK. The printer cleans the printhead, and then prints a printhead test page.
    Figure : Example of the printhead test page without defects
    Image: Example of the printhead test page without defects
  4. Review the print quality on the printhead test page.

This ideally should resolve your issue. In case if you still have issues please contact HP technical support on 18004746836.

 

Thank you.

 

Regards,

Tejaswini M

MTEJ
1 person found this reply helpful
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‎09-20-2017 09:36 AM

HP Recommended

Hi,

 

Please follow this document for not being able to print in black.

 

https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/document/c0376...

 

hope this helps

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
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‎09-20-2017 09:48 AM

HP Recommended

Thank you.  Just tried that procedure to clean the printerhead but no change - the printer just reproduces the colour rectangles, not the black text.

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‎09-20-2017 09:48 AM

HP Recommended

Hi Kurseong,

Here is a troubleshooting document that will help you with the black ink not printing:  Black Ink not printing

 

You can try cleaning the ink cartridge. 

 

Sometimes this is a problem with the printer itself.  Check at the bottom of this document to see if you printer is still in warranty - you may need a printer exchange. 

 

Best of luck! 

 

 

I am an HP Employee
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‎09-20-2017 10:05 AM

HP Recommended

Thank you but having just tried all the processes, the issue remains.  Only single colour cartridge operation seems to work.  Cleaning did not remedy.  Terminal I wonder ?!?!

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‎09-20-2017 10:07 AM - last edited on ‎09-20-2017 11:32 AM by Retired

HP Recommended

Please call HP support for further assistance.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
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‎09-20-2017 10:08 AM

HP Recommended

Thank you.  I have followed the instruction but problem remains.  Only single colour cartridge operation works.  Cleaning didn't work ... maybe "resting" the cartridge will help restore ... it'll certainly help me ha ha.  Wonder wether it's terminal - old machine and even older operator .. one or the other has to be put down (GULP!)

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‎09-20-2017 10:18 AM

HP Recommended

If you printer is inwarranty then you can call hp and explore further options. even if the cartridges are in warranty you can call and get further assistance.

 

Thanks.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
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‎09-20-2017 11:39 AM

HP Recommended

Thank you.  Not sure what the call rate is to US from UK but will consider.  It is an old machine so well out of warranty anyway.  

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