HP Envy 4501 Printing Blank papers

[SW0713]

Hi there, 

I just bought this printer practically new and I finally got it hooked up and receiving print jobs however, every single print job results in all blank papers. I tried cleaning the ink carts, I tried troubleshooting, I tried realigning everything yet nothing is working. There is both colored and black ink stocked into it.

Please help.  

[KrazyToad]

@SW0713SW0713

Welcome to HP Support Community

I would like to help

Does the Test Page prints when you clean the Printhead?

1. On the printer control panel, touch the Settings icon ().

2. Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

3. Check the print quality of the test page.

   • If the print quality is good, touch Done.

   • If the print quality is not good, touch Clean Again. The printer cleans the cartridges again, and then prints another test page.

NOTE: 

You might need to clean the printhead several times for optimal print quality.

1. On the printer control panel, touch the Settings icon ().

2. Touh Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

3. Check the print quality of the test page.

   • If the print quality is good, touch Done.

   • If the print quality is not good, touch Clean Again. The printer cleans the cartridges again, and then prints another test page.

NOTE: You might need to clean the printhead several times for optimal print quality.

​​​​​​Link: https://support.hp.com/in-en/document/c03765731https://support.hp.com/in-en/document/c03765731

Thank you

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