HP Envy 4510 Won't Print

[CM87]

I cannot get anything to print. It will intermittently print things, but now I get an error message with everything. Sometimes the queue will say that the printer is offline, but then when I check the status (both from my desktop app and visually confirming with the printer) it shows as being online and connected. I've tried uninstalling and reinstalling.

it also isn't recognizing new ink cartridges as being full. I purchased the right cartridges, it said both were empty, so I exchanged and now it only recognizes the black cartridge as being full. The error happening twice indicates to me there must be a printer issue.

Help! 

[The_Fossette · Accepted solution]

@CM87

I reviewed your post and I understand that you are unable to print.

Don’t worry, I assure you I will try my best to get this sorted.

Are you able to make a copy?

Are you getting cartridge error?

Meanwhile, I recommend you follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
2. Remove USB cable, if present. 
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, then root uninstall the printer and then reinstall it.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe