HP Envy 4512 Blank Screen

[jjc1]

My HP Envy 4512 starting acting crazy about a week ago.  It started spitting out envelopes and saying the paper size did not match the print job, or something like that.  This morning the printer screen is blank.  

Steps I have taken:

1.  unplugged printer.  Removed cord from printer, unplugged from wall for 3 minutes, then pressed the power button for 30 seconds.  Screen still blank.

2.  tried adding printer and to install updated printer drivers, but cannot find printer on network.  

3. tried using usb cord to add printer or install printer.  Nothing.

[Nal_NR]

Hi @jjc1,

Welcome to the HP Support Community. 

I'd like to help!

Update the drivers if you have made any changes to the software or hardware. Click here

Also, refer to this document, perform the steps, and see if that helps

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jjc1]

I appreciate all your help, but I think the printer has died.  I have a blue screen with no text on it at all.  I kept it unplugged for a few days.  When I plugged it back in, It has the same clear screen.  When I try to install drivers, the software cannot find the printer.  It kept turning on and off for days, then I got the message about the mismatch of paper size.  I have already tried everything that I could find on the HP Help website.  

[Nal_NR]

Hi @jjc1 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!