HP Envy 4520 Blank Screen

[P3dr0_L0p3s]

The printer is connected wirelessly with the laptop and when I turn it on, it can print, scan and copy but the LCD display is blank (completely blue). I tried the suggested steps on "Laserjet Pro MFP M125nw blank screen" but nothing changed.

[Raj1788]

Hello @ P3dr0_L0p3s

Thank you for visiting the HP Forums!

A great place where you can find solutions for your issues with help from the community!

I understand that the front panel screen is blank.

Please follow the below steps to fix the issue.

Make sure that the printer is properly connected to a suitable power source.

1. Press the Power button to turn off the printer.
2. Disconnect the printer's power cord from any power strips or surge suppressors and then plug it directly into a grounded wall outlet.
3. Press the Power button to turn on the printer, and then try to use the menu to check if the printer control panel is functional.

Click Here, for more troubleshooting steps.

Hope this helps!

Keep me posted, how it goes 🙂

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[P3dr0_L0p3s]

Hello Raj1788,

I have tried several times the solution you proposed but unfortunately the front panel screen remains blank (blue) and does not respond to manual touch. As I said previously I can print, scan or copy from the computer using HP Smart.

Regards

[Raj1788 · Accepted solution]

Hello @ P3dr0_L0p3s

As you have already tried the mentioned steps and still having the issue.

I would personally suggest you contact our HP phone support for further assistance.

If your product is Out of warranty, then remember to choose the paid options to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

* Open link:  www.hp.com/contacthp/
* Enter Product number or select to auto detect
* Scroll down to "Still need help? Complete the form to select your contact options"
* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

[hbKimW]

My LCD screen is also blank / blue. I've tried all of the trouble shooting steps. None have worked.

I'm out of warranty. Not interested in spending more money on calling support if not free.

And my printer just stopped printing - giving an error message, but of course I can't read it! Is there a way to figure out the error from my computer since the LCD doesn't work? I tried the Print & Scan doctor - but that also didn't work. Just keeps cycling on the wireless connect option.