HP Envy 4520 Cartridges not intended for use

[Robunta]

Getting a message saying cartridges not intended or use in this printer. They are the same cartridge code as the ones I’m replacing and are legit from HP online. 
have tried resetting and cleaning.

Anyone know how to fix? Very frustrating 

[Nal_NR]

Hi @Robunta

Welcome to the HP Support Community. 

I'd like to help!

Step 1: Verify the ink cartridge numbers

Make sure the ink cartridge numbers match your printer and country/region.

Go to HP Store, and then verify the ink cartridge numbers for your printer model and country/region. Replace any incompatible ink cartridges.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE: 

HP recommends plugging the printer directly into a wall outlet.

Turn the printer on.

If the error persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Robunta

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!