HP Envy 4520 Cuts off top of every page

[zzss]

When I print the top 2 inches is cut off.  When I load standard 8.5 x 11 inch paper it asks, did you load Plain Paper, Letter? And I reply Yes.  When I select Setup - Tools - Print Quality Report, the printed report is missing the top 2 inches.  I've tried the hard reset (unplug it, wait, plug it in).  No help.

[The_Fossette]

@zzss,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the top two inches of print are cutting off.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Are you the same issue when you make a copy?
• What is the operating system you are using?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the below steps and check if it helps. (If using Windows)

• In Windows, search for and open Programs and features
• Select your HP Printer
• Select Uninstall
• In Windows, search for and open Devices and printers
• In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
• Open up the run command with the “Windows key + R” key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the “Drivers” tab
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
• Select Ok
• Select Apply and Ok on the Print Server Properties windows
• Close Devices and Printers
• Restart the PC
• Download and install the printer software from the below link.
• http://hp.care/2nikIQ9
• Connect the USB cable ONLY when prompted and follow the on-screen instructions.

If you are using Mac operating system I recommend you remove the printer and add the printer again and check if it helps.

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[zzss]

Hello HP.  I have tried the items you suggested.  I tried the hard reset.  I tried, from the printer itself,

settings / update the printer / check now

and got the message

The most current updates have been installed.

And I tried dropping and re-adding the printer from MacOs.

The problem remains.

Please note that the printer's OWN INTERNAL tests, like "print quality report",

have the top 2 inches cut off.

So the problem seems to be the printer, not the associated computer.

[The_Fossette]

@zzss,

Thank you for the information.

I would like to know what the Mac OS version on your computer?

Meanwhile, I am sending you a private message with instructions please follow the steps and check if it helps.

Let me know how it goes.

[zzss]

Thank you for your note, suggesting I use the reset option.

My HP Envy 4520 printer does not have a reset option.  Perhaps

you are thinking of a different model.

My 4520 has a Setup option, which contains:

Preferences, Tools, Power Handling, Network setup, Web Services, Printer Update

Within the Tools submenu are:

Clean cartridges, Align Printer, Clean page smears, Print status reports,

Print quality report, Print web access report, Network configuration report,

Restore factory defaults.

I did try all of the following: Clean cartridges, align printer, clean page smears,

and finally Restore factory defaults.

None of these helped.

The printer is not connected to any computer.

When I use the printer's own internal option, "Print quality report",

the top 2 inches are missing and there are about 2 inches of blank

at the bottom.

[Raj1788 · Accepted solution]

@zzss,

Thank you for the information.

It looks like you were interacting with The_Fossette, but he is out for the day & I'll be glad to help you out. 
I'm Raj1788 & I'm at your service.

I suggest you contact HP Phone Support.

They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp
Step 2. Enter the product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance. Hope that helps! 

Have a great day ahead!

[zzss]

Thanks -- I contacted HP chat support.  Replacing both ink cartridges solved the problem,

oddly enough!

[Raj1788]

@zzss,

Thank you for the reply.

I am so glad that the issue is fixed and the printer is working fine.

Please feel free to get back to us with any other technical queries.

Have a great day!

Take care:)