HP Envy 4520 Printing Problem

[Browser311]

I have an  HP Envy 4520 printer.

I am trying to print an alignment page and every time I do, it comes out with only blue lines. I attached a pic. And if I try to print any other page, it comes out with super light grey lines no matter what color it's supposed to be. I have already replaced both color and black cartridges...checked the ink levels and they are full. I already tried to unplug the printer, wait 60 seconds, plugged it back in, printed a new page and EXACT same thing. This is so frustrating.

[8lives]

Print a quality diagnostic report, does it look like the one in step #8 of this link?

[Browser311]

Hi 8lives,

No it does not look like the diagnostic report in the link you sent. It's missing quite a bit of stuff. Here is a pic of my printout. What does this mean?

No color labels, the box is not completely visible and no writing

[Mrh201]

Hi, did you ever figure out what the issue with the printer was? I have replaced both the black and color in cartridges in the printer, ran the alignment paper through. Every time the printer comes on, it requests to align the cartridges. 

I have cleaned smears, cleaned the cartridge head, etc through tools numerous times. It prints out blank pages when asked to do so in black and white. I printed out my tax forms in “color” and it printed them in a blue grey hue.