HP Envy 4520 Sleep Mode Problem

[Annoyed333]

I have a new HP Envy 4520 wireless printer that goes into sleep mode between printings.  It will not wake up unless I power down and restart. It is properly installed and wireless is working fine. I've owned a number of other wireless printers and never experienced this problem before.  Do you have a solution for this bizarre problem? Thank you.

[Gemini02]

Hi @Annoyed333,

Thanks for participating in the forums! I see you are experiencing issues with the printer not waking up. I would be happy to help you. 

I would suggest updating the printer's firmware to see if that will help: HP ENVY 4520. Just select your operating system and click on the Firmware download.

You may have to setup a static IP address for the printer: Printer Does Not Maintain Wireless Connection. Go to Solution four.

Feel free to click on the "Accept as Solution" and the "Thumbs Up" if this helped.
Please let me know the results. Best Regards,

[janis-murph]

What site do I use to download firmware.
How do you set up the a static op address for the printer? I have the exact same issue with printer not waking up unless I shut it off and turn it on again. So frustrating.

[sabretooth04]

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@janis-murph wrote:
What site do I use to download firmware.
How do you set up the a static op address for the printer? I have the exact same issue with printer not waking up unless I shut it off and turn it on again. So frustrating.

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Firmware is on the HP web site for your printer.  You have to find it.

These settings are for setting up your wireless or wired printers to:

* Stay connected to your router
* Fix printer ‘offline’ status
* Wake from sleep mode
* Speed up wireless printing

While DHCP is convenient, devices such as printers (wired and wireless) should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network and MUST be outside the DHCP range of the router. This is because printers are the only external devices that do not have the ability to automatically interrupt the router for a new DHCP address once the least time expires.  

After setting the static IP, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers’ new static IP address.

1. Set a static IP in the printer outside the DHCP range of the router (check your manual).  This Static IP is important as DHCP IP addresses will change upon different power up sequences of your devices.  You always want your printer to come up with the same IP address all the time.  See how to do this here:

http://www.watchingthenet.com/linksys-tip-assign-static-ip-address-to-printer-while-using-dhcp-on-yo...

This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed.  After setting the static IP, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers IP address.  

To see why this problem exists and how to fix it, watch this video here for Windows.   Scroll down for MAC information.

https://www.youtube.com/watch?v=ZEqvUKxWmq4

How to set a Standard TCP/IP port.  This is important.

a.    Click Start/Devices and Printers.  Right click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, input the Static IP address you just set from the above information.  Example:  192.168.1.15.  The IP address will be copied under Port Name.  This is OK to leave this alone or you can put in your Printer Model.
d.    Select Next and Finish the Wizard.

If you create a TCP/IP port without a static IP above, you may lose your TCP/IP connection and have the same issue. This is because your network has powered up differently giving you a different DHCP address to the printer that does not match the TCP/IP address above.  This could occur at anytime just like the video shows.

For MAC PCs perform the above Static IP setting in the router and then watch here on how to perform your IP setting for MAC computers.

https://www.youtube.com/watch?v=A5tNFjEBDOw

By performing the above, the printers Embedded Web Server (EWS) will now work all the time by going to your Printers Static IP address in your browser.  

2. Verify in the printer that 'Auto Off/Sleep/Energy Saving Mode' is disabled and/or the System Mode Time Out is set to zero (0) if your printer supports this.  Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off, or use the Printer Assistant, Printer Home Page (EWS). Also check your Printer Properties. This feature is automatically disabled when the printer is connected to a computer or mobile device, a network, or a fax line (if supported).  You also may not find this setting.

3. If the printer supports and has IPv6 enabled, disable IPv6 in the printer.

4. Make sure printer is plugged directly into a wall outlet and not into a UPS, power strip or surge protector. This will cause the printer to intermittently drop offline and disconnect.

5.  Make sure your printer and router are at least 5 feet apart from each other.

Additional steps to be taken if you continue to have the problem (if they are posted)…

[Dono2]

Anyone find a solution for this issue?

I have a 4520 a few weeks old (A friend bought it, and I'm trying to make it work), and it is set up wirelessly.

After it goes to sleep, it does not wake up when a print job is sent to it.

Things tried.

1. Set static ip (192.168.0.200) and set up a new printer called "HP Envy 4520 ip print" with an ip port pointed to 192.168.0.200 (of course).

2. turned off ipv6

3. tried to shut off energy saver, but can't.  Its part of the powersaver standard that it cant be shut off now.

4. Checked printer for latest updates.  It's up to date.

The only terrible solution currently is to leave the printer turned off until its needed, and then turn it on.

Next solution, return it.  From seeing all the threads on this model with this issue, and none of them actually completed with a working solution I'm thinking that the firmware on this model was never fixed for powersaver mode to actually wake on wan.

[arhenkel]

Same issue here, using a static IP on wireless, absolutely 0 help from HP that I can see.

The worst part is that the printers network interface appears to be fully  functional while it ignores the jobs.  I can ping it, I can access the built in webserver, but I can't spool a print job.  This was a cheap printer purchase for a remote part of a store (very rare printer activity) that remote jobs could be sent to occasionally.  In other words, the exact worst case scenario for this printer.

This design choice to power off the device after two hours and completely lock out the user from making any changes to the setting is just ridiculous.  What's the worst a user could do?  Use a little more electricity because they set it to not turn off?  This looks like a case of a solution in search of a problem.  This is the equivalent to Microsoft deciding that Windows should turn off your hard drive after 5 minutes of inactivity and then completely lock out your ability to change it.  Sure, they turn on power saver by default but at least you have the option to change those settings.

Note:

1. After the printer has been turned off, it will not be able to print any documents (including documents sent using HP ePrint) or process any other jobs (such as faxes or scheduled deliveries, if your printer supports these options). These jobs can only be printed after the printer has been turned on again.
2. The Auto-Off setting is preset and cannot be configured.

I did find an article online that made it sound like this behavior might be changeable via Python, but it's old and I haven't tried it yet.

http://www.websegura.net/advisories/how-i-hacked-a-hp-printer/

I'll be avoiding HP printer products in the future if I can't end up getting this resolved.