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‎12-09-2018 05:54 PM

HP Recommended
Product: HP Envy 4520
Operating System: macOS 10.13 High Sierra

I keep getting the message "Ink Cartridges problem, remove and reinstall the indicated ink cartridge", etc.  At first by reinstalling cartridges it would print once.  Now I can't print at all.  I've even replaced a cartridge.  It seems like it is some sort of communication error.  I've tried shutting printer and disconnecting power cord and restarting computer.  That didn't help.

5 people had the same question
5 REPLIES 5

‎12-11-2018 04:26 AM

HP Recommended

@nancyj1

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

Power resetting the printer, cleaning the cartridge electrical contacts and updating the printer firmware may resolve the issue. Please try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the electrical contacts, refer to step 3 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

7) Download and update the printer firmware from here.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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‎12-12-2018 11:20 AM

HP Recommended

I had already changed the 2nd (color) cartridge and now it is printing.  I will use your suggestions when I try to reuse the cartridges I removed (both close to full).  Working with HP printers has been very frustrating.

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‎12-13-2018 07:06 AM

HP Recommended

@nancyj1

 

Glad to hear that the printer started printing color after replacing the cartridge. Sure, try those steps at your convenience. Let us know if you need further help.

Have a great day!

Senan6806


I am an HP Employee

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‎03-17-2019 11:42 AM

HP Recommended

This solution did not help me.

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‎10-01-2019 02:11 PM

HP Recommended

I have the same problem, I tried the recommended solutions but it didn't work. The HP Envy 4520 still shows the error message: Ink cartridge problem: Remove and reinstall indicated ink cartridge,...

Was this reply helpful? Yes No
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