HP Envy 4520 is printing blank pages and I already tried print dr and unplugged.

[Poppy13]

Printer prints blank pages whether I print color or black. There is ink in the cartridges.  I have ran the print dr and unplugged the printer....

Please help!

[sandytechy20]

@Poppy13

Welcome to HP forums, I see that your printer is printing blank pages.

• Did you make a copy and check if that prints fine?

Meanwhile:

Print a Print Quality Diagnostic report.

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

   A Print Quality Diagnostic report prints.

   

Let me know how it prints for further troubleshooting steps.

You can also refer this HP document for more assistance:- Click here

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Poppy13 · Accepted solution]

Hi Sandy,

Thank you so much for your reply and help.  I believe that even though my printer shows low ink, it's actually out of ink.  I do belong to the InstantInk program, but for some reason I'm not getting the ink mailed to me.  I have to find out about that.  In the meantime, is there any way you can email me the troubleshooting manual you sent me[EDIT] That would be a great help for future issues.

Thanks again for all your help and getting back to me so quickly.

Poppy13

[A4Apollo]

Hi @Poppy13, I am the Mr.Robot. It looks like you were interacting with @sandytechy20, but he is out of the office today, so I'll take over from here.

I appreciate your efforts for writing back to us.

I understand you are low on ink and you are need of the ink cartridges.

Don't worry I'll try to help you out.

Please share us few details through a private message. So I can check the account details and help you in sipping the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Printer serial number-

Shipping address-

Also, I'm sorry to tell you, we don't have an option to send an email with the troubleshooting manual. However, you can use this link and save it to the bookmarks. Click Here

Hope to hear from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!