HP Envy 4520 only printing blank pages - no ink

[Mydah42]

My HP Envy 4520 printer won't print any ink. I've changed to brand new ink cartridges. The printer pulls paper and the cartridges move as if they were printing, but no ink on the pages. I've cleaned the print heads. I've run diagnostics. I've tried to print the diagnostic page but it comes out blank.

I don't know how to troulbeshoot this problem any further. Anyone have any suggestions?

[asmita6658]

@Mydah42
 
Greetings!
 
Welcome to HP Forums. This is a great place to get support, find answers and tips to your technical queries. 

I have reviewed your post and I understand, the printer is printing blank pages. Don't worry I'm here to help. 

To better assist you -
 
1) Are you experiencing the same issue while making a copy as well?
2) Have you tried giving print job from a different device?
 
In the meantime, let's try these steps -
 
Step#1 Printer Reset -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.
 
Step#2 Update the printer's firmware -

On the printer's control panel, touch Setup > Preferences > Web Services > Printer Update.
 
a) If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and set up automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.
b) If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.
 
Step#3 Try cleaning the ink cartridges - Refer to step# 3, 4 and 5 from this link.
 
If the issue still persists I have sent you a Private Message with the troubleshooting steps specific to your printer.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Let me know how that goes. 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 
 
Have a great day!

[asmita6658]

Please let us know if your printer is enrolled in the Instant Ink or not. 

Let me know.