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‎07-24-2022 07:25 PM

HP Recommended
Operating System: Chrome OS

I am trying to print from my HP Envy 4520 and it says filter failed every time. I have tried restarting printer, reconnecting printers to network, and can't solve it. Help!!

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1 person had the same question
1 REPLY 1

‎07-28-2022 10:10 AM

HP Recommended

@mhack114

 

Welcome to the HP support community.

 

I understand that you are getting filter failed errors, I am glad to assist you.

Uninstall a printer on my Chromebook

  1. Sign in to your Google Admin console.
  2. From the Admin console Home page, go to Devices.
  3. Click Printers.
  4. Select the organizational unit or group where the printer was added.
  5. Check the box next to the printer you want to remove.
  6. Click Delete selected printers.

Setup the printer again using the HP Smart app on Chromebook

Here are the steps:- Click here

 

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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