HP Envy 4520 will not print when told to. Job sits in the queue.

[slesage]

Our HP Envy 4520 does not print anything. It started all of a sudden. The jobs stay in the queue. The printer status says in Idle. Its like it does not get the a signal from the laptop that there is a print job. It seems like I can't get a new driver for the printer from the HP website. It does not work with wifi or with direct wire.

[Sneha_01]

Hi @slesage,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP Envy 4520 printer. Let's try a few troubleshooting steps to see if we can resolve the problem:

Restart the Printer and Computer:

• Turn off the printer and unplug it from the power source.
• Restart your computer.
• Plug in the printer and turn it back on.

Check Print Queue:

• Open the print queue on your computer.
• Cancel all pending print jobs.
• Restart the print spooler service on your computer.

Update or Reinstall Printer Driver:

• Go to the Device Manager on your computer.
• Locate your HP Envy 4520 printer under "Print queues."
• Right-click on it and choose "Update driver" or "Uninstall device."
• If you uninstall, restart your computer, and the driver should reinstall automatically.

Check for Software Conflicts:

• Ensure that there are no conflicting software or applications that might be causing the printing issue.

Printer Troubleshooter:

• Use the built-in printer troubleshooter on your computer to identify and fix potential issues.

Check Connectivity:

• Ensure that the printer is connected to the same Wi-Fi network as your computer.
• If using a wired connection, make sure the cables are securely connected.

Check for Firmware Updates:

• Visit the HP website and check if there are any firmware updates available for your printer model.

Printer Reset:

• Perform a factory reset on your printer. Consult your printer's manual for instructions on how to do this.
• Click here

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support