HP Envy 4520 will only print with narrow margins - regardless of doc file margins/properties

[teach8math]

A couple of times when printing,  I was able to select "Print with Narrow Margins" before printing.  Now, I no longer get that option, and all of my pages have material cut off of them.  I have removed and reinstalled the driver, but nothing has seemed to help...even when the margins in Adobe and Word show 1", it is barely showing (if it does at all) the text near the side of the pages.  Please help!

[Kumar0307 · Accepted solution]

 @teach8math

Welcome to the HP Support Community!

• Which Operating system is installed on your computer? 

On a MS word document : 

• Open Word>Choose Page Layout on the ribbon>Choose Paper>Print Options>Advanced>Print
• Scroll down to "Scale Content for A4 or 8.5x11 inch paper size".
• Make sure "Scale Content for A4" is unchecked.
• Try to print. If the issue persists, proceed to the next step.

Step 1: Update the printer firmware

Click here to know different methods of updating printer firmware.

Step 2: Create a custom paper size

Refer to this document to know how.

Try to print. If the issue persists, proceed to the next step.

Step 3: Use Windows built-in drivers

Click here to know how.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!