HP Envy 4523 Print Quality Issue

[Emma9189]

Hi, I have an issue with the print quality of my HP Envy 4523 All-in-One printer. It was all printing fine and them I turned it on last week and the print quality is shocking. It won't print Black it just prints a very light grey and the colours print as if they are faded. I have attached photos below. I have done all of the cleaning, alignment and on screen tests etc to try and get the colours back. I updated the drivers and the firmware on the printer. After I done the firmware update it printed a page (as shown) with the colours looking back to normal, I then printed another quality test print and it remained faded and without any of the black test. There is still a quarter of the black ink left and basically a full colour cartridge (All genuine HP).

Any ideas?

Kind Regards,

Emma

[asmita6658]

Hi @Emma9189

Welcome to the HP Support Community. I'd be happy to help you with the "Print Quality" issue. 

Please try these steps - Fixing Poor Print Quality

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

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