HP Envy 4524 Ink Cartridges Problem

[LukeMB]

I get the message Ink Cartridges Problem - Remove and reinstall the indicated ink cartridge, making sure it is correctly installed. If this message continues to appear, replace the indicated ink cartridge.

I have done this, but still get the same message. What now?

[Kumar0307]

@LukeMB, Welcome to the HP Support Community!

Make sure the cartridges are compatible

Reset the printer

Restarting the printer can sometimes resolve an ink cartridge error.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

If the error persists, continue to the next step.

Perform step 2 and step 3 from this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LukeMB]

I've tried all these steps, but still get the same error message. What next?

[Kumar0307]

@LukeMB

If you have tried all the steps mentioned and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LukeMB]

I've followed the link and steps suggested by you, but the only option given is to visit the HP Support Community, which is what I've already done - hence this conversation.

[Kumar0307]

@LukeMB

To provide you with some additional information I require a few details, I have sent you a private message. Kindly revert.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage  

Keep me posted.