HP Envy 4525 only prints in black/white/grayscale - No color!

[crystalfunky]

Hello,

my Envy 4525 only prints in black/white/grayscale.

I tried using the cleaning tools in the software several times.
I cleaned the inks manually very carefully.

I have no color in printing and copying.

What can I do?
Any help is appreciated!

[Roopa-S]

@crystalfunky
Thank you for being a part of HP Forums,

It’ll be an honor to guide you through the steps needed to identify your concern and/or address your query.
 

To diagnose the missing color issue, print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

   A Print Quality Diagnostic report prints.

   

If the color is missing on the print quality report, try the steps suggested in the following document: Click here

If you have already tried all the steps in the suggested document and issue persists, I suggest calling our HP tech support for the replacement cartridge.

Click on this link – http://www.hp.com/contacthp/
Select the product type. 
Enter the serial number of your device or select let HP detect your product option. 
Select the country from the drop-down. 
You should see the HP Support number or Chat option listed. Fill the web-form. A case number and contact number will now populate for you.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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