HP Envy 4527 - Error Code 0X83C0002B

[Wozza88]

Getting Error Code 0X83C0002B as soon as the printer powers up. Tried to reset the power by pulling out the power cable, as per other posts in the community, but this does not work. Cannot reset the cartridges, as they are locked to the right and inaccessible.

Tried to raise this through the support Virtual Assistant, but it does not recognise the error code and I end up going round in circles.

Does anyone have a solution for this?

[A_Gayathri]

Hi @Wozza88,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy 4527 - Error Code 0X83C0002B. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document: 

For Windows 

 Run the HP Print and Scan Doctor

1. Open the HP Print and Scan Doctor software.
2. Click on the "Scan" tab.
3. Select the HP printer you want to fix.
4. Click on the "Start Scan" button.
5. Follow the on-screen instructions to fix the HP printer.

 Temporarily disable any firewall or antivirus software

1. Open the HP printer software.
2. Click on the Device Status tab.
3. In the "Status" column, click on the "Protected" tab.
4. In the "Protected" column, click on the "Disable" button.
5. Click on the "Apply" button to save the changes

 Still not working? maybe try one of these options:

1. Clear the printer queue.
2. Uninstall and reinstall the printer software.
3. Restore your computer to an earlier date.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Wozza88]

Hello @Gaya1239,

Many thanks for the reply. Stepping through your suggestions:

1. I had previously performed the "power drain" procedure without success, but tried it again anyway following your instructions. However, it made no difference and the printer still powers up to the same error code.
2. Tried to update the firmware, but cannot do it directly on the printer as it does not initiate the control panel. Tried to connect the printer to my PC via USB, but it just shows as off-line and the firmware software cannot connect to it.
3. Tried to run the HP Print and Scan Doctor with the printer connected via USB. It found the printer on the initial scan, but could not connect to it to run the diagnostics or fix (see screenshot below).
4. There is no point disabling firewall or anti-virus software or updating the print driver or OS on my PC, as the printer does not even talk to any of my 3 PCs (running Windows & Linux) - it just shows the error code and does not show the control panel.

Hope you have some further suggestions...! 🙂

[A_Gayathri]

@Wozza88,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Wozza88]

Hello @Gaya1239,

Thank you for your message. Unfortunately, I needed access to a printer at home and, with no other solutions available to me, I have now replaced the Envy 4527 with another printer. 

Because my printer was a couple of years out of warranty, it would have cost me over £20 just to call the Phone Support Team as per your suggestion. With new printers now costing only a few pounds more, it didn't make sense to me when there was no guarantee they could fix the problem.

Thank you for your assistance with my problem, but I guess this one will remain unresolved.

Best wishes,

Wozza88