HP Envy 4527 Ink Error

[Chelle50]

my printer keeps giving an ink compatibility error despite the cartridges being the original HP cartridges provided with the printer.  I am unable to print despite turning the power on and off and cleaning the cartridge contacts.  We are paying for the instant ink but haven't received any as we are not using the printer.  I need to use it as soon as possible but don't really want to have to go and buy any new cartridges.  the online report claims it is the colour cartridge but the actual printer is now saying the mono is to blame and won't print a status report saying that the printer is busy.  We have hardly used the printer so are a bit annoyed!

[Jeet_singh]

@Chelle50,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I Understand you need help with the incompatible cartridge error, and before we get into the details, Click here and try all the steps mentioned, to solve the issue, if that doesn't help, I need more information to help your cause.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,