HP Envy 4527 had driver unavailable issue. got resolved but now wont print

[rowdycrowdy]

Hi there,

recently had an issue where my envy 4527 printer had a "driver unavailable" error. tried uninstall and reloading drivers several times to no avail.

i found a solution and the printer is ready and connected. BUT.....

everything i send to print, begins then fails and a print error appears in the spooler. this is apart from stats reports from the printer or allignment pages that print fine. i can also print items from my phone. just not the laptop

what do i do???

[Kumar0307 · Accepted solution]

@rowdycrowdy, Welcome to the HP Support Community!

I understand you are not able to print from your computer. 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[rowdycrowdy]

Hi Kumar,

thanks for the reply

the Tcp/ip port tweak worked a treat. 

get sick of windows updates messing with the system!

really appreciate the help and advice 

thanks again

[Kumar0307]

@rowdycrowdy

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!