HP Envy 4527 will not print (both wifi and USB)

[nvargelis]

Hello,

I just bought a new HP ENVY 4527 printer and followed all the setup instructions to set it up but I am still unable to print !  

I made one sucessful test print, but the next day I was unable to print.  I use a public wifi network (with password) for my mac book to get to the internet, so I thought maybe its a wifi issue so I got a USB cable and now neither wifi nor usb will work !

In running the HP Easy Start app I kept getting a dialogue box saying my printer was offline (both wifi and usb)

I uninstalled the printer and then re-installed it and now using the USB connection I am trying to print the test page from the HP Easy Start app and since 25 minutes the printer dialogue box says "opening printer connection"... 

And yes I have tried re-starting my computer, re-starting the printer etc...

Also when I go into the printer diagnostics settings I am able to print (via USB) the printer diagnostics showing ink levels etc. but strangely I cannot print the test page...

Any help ?

Thanks,

Nicholas

[The_Fossette · Accepted solution]

Hi @nvargelis

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are unable to setup your printer on the Mac computer.

I’d love to help!

Please refer to the below document to setup your printer.

http://hp.care/2hU2gcl

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!