HP Envy 4527 will not print wirelessly.

[Loucie]

Printer started to fail over past few weeks (i.e wouldn't print in colour, wouldn't duplex).  Did a re-install but now it won't print on wi-fi.  However it will scan wirelessly without issues and print perfectly on wired connection.

Have spent three days trying to resolved the issue, including resetting to factory defaults in the hope of a clean install but it just will not print wirelessly.

Messages: 'Printer is in an error status';     'Printer cannot print [whatever document]'.  Scan doctor said my printer has a 'serious' error.  [Obviously not as it's doing everything else perfectly!]

New laptop back in Jan, Windows 10 and printer worked ok with it before.  It's also happy to print wirelessly from my old laptop (Windows 7).

Any ideas would be very much appreciated!  Thank you 🙂 

[Dragon-Fur]

@Loucie 

Some ideas...

The following assumes the Full Feature Software is still installed.

HP ENVY 4520 series Print and Scan Driver and Accessories

Offline Doctor

This version of the doctor is able to detect and untangle "offline" issues and problems with port connections.

• Download and Save the doctor to your computer
• Execute the file – answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

HPPSdr.exe

=================================================================

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control Panel

If you can open the printer on your browser in the Embedded Web Server (EWS) -

Open your favorite browser > type / enter Printer IP address into URL / Address bar

then

Method - Create TCP IP port

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)”

Else

Method – Add printer using TCP/IP

Please try adding the printer using the printer’s IP address

Find the IP Address of the printer on the Printer control panel (touch Wireless button)

Control Panel > icon view Devices and Printers

If the printer exists, Right-Click and Remove Remove Device

Click in the top ribbon, Add a Printer

Wait till the menu starts…
Select / Click The printer that I want isn’t listed
Select / Click Add a printer using a TCP/IP address or hostname

Select / Click Next
Device Type > Select in Drop-Down Menu:  TCP/IP Device

Hostname or IP Address > Enter the IP Address of the printer

(Skip Port Name)

Select / Click Next

Complete for any additional information

=================================================================

All of these suggestions essentially change the connection type to TCP/IP - this kind of connection has a much better chance of "sticking".

References

HP Smart – The “Smart” Printer Application for Windows 10

Open the Software and Drivers Support Website for your printer

Check the Box Get the App

OR

Links to HP Smart software for Windows and Mobile devices,  includes an FAQ section

 HP Printers - Using the HP Smart App (Windows 10)

Windows key > All Apps > scroll down to category H > click on HP Smart

Optional: Right-Click on the application to Pin to Start and / or Pin to Taskbar

Reminder:  For best results, after installing, be sure to log into the HP Smart app.

NOTE

If you have trouble with HP Smart, uninstall the Application from Windows Start > All Apps > scroll down, find and Right-Click on HP Smart > Uninstall.  A new copy of the application can be downloaded / installed from the Windows Store.

-----------------------------------------------------------------

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 4520 All-in-One Printer series

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

[Loucie]

This error was never resolved despite hours or removing/uninstalling/installing new drivers etc.

I must have been sent every site/link/download that is available but NOTHING works.

Thought I would give it one more try today.  Everything tells me it is connected to the network but when I try and add the printer via Settings: Devices it tells me 'Driver is Unavailable'.  It will obviously not communicate with my laptop now (although still works on my Windows 7 laptop).

I can only use this printer via USB.

I will NEVER buy an HP product again.  I had an old Canon printer for years which worked perfectly via wireless.  I gave that away because I thought it was about time I updated my printer.

A very bad move on my part!

[Dragon-Fur]

@Loucie 

Edits - Note to Update the printer Firmware

If you have never done so, update the printer Firmware

How-to

HP Printers - Updating or Upgrading Printer Firmware

Original Content

Normally the Offline Doctor can help sort the IP connection.

User Guide

See the instructions on Page 39

Restore the network setting for the printer to Defaults - manually add the IP, subnet mask, Default gateway, and DNS.

If the printer is on the network, these settings can also be adjusted / set using the Embedded Web Server (EWS)

 Using the Printer Embedded Web Server (EWS)

Example

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network

Topic Wireless (802.11) > IPv4 Configuration 

Set for either "Auto IP" or "Manual IP"

Enter the IP address, subnet mask, and default gateway

Also - set the DNS address to your ISP (Internet Service Provider)

Click Apply

Expect the connection to "break" when the new settings are applied.

Wait several seconds - 30 seconds or more might do it - Start a new EWS session with the IP address

General Example

Note that Wired and Wireless are set / adjusted in essentially the same way.

The exact display / option choices are printer dependent.

HP_8630_EWS_Network_Static_IP_1

Also - Check / Adjust the settings in "Advanced"

HP_8630_EWS_Network_1C

Nothing suggested - here or previously - will work if the connection cannot be established.

The connection type set on the computer for TCP/IP does normally solve "Driver Unavailable" - The Offline Doctor also manages the connection but does not manually set the TCP/IP in the same way.

I might have missed something, of course.

It is possible there is something else going on that is preventing the software from loading.

If you have never done so, consider Restarting Everything, including the router.

After the manual IP setup is configured, consider re-running the Offline Doctor.

Regardless, I am sorry nothing worked for you.

Stay Safe.

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.