HP Envy 5000 will not print

[ZaneStein]

I set up my HP Envy 5000 printer to print wirelessly from my Windows 10 computer.  HP Smart tool says it is Ready; it even tells me how much ink I have.

I send a test page to the printer, it does not print.  Anything I try to print gives me an error that it could not print.

I have only one printer, so it is set as default.

Verify the latest drivers, firmware are installed.

Restarted Windows Print Spooler

[Betty0610]

@ZaneStein

Welcome to the HP Support Community.

Uninstall and reinstall the HP Smart App: https://support.hp.com/in-en/document/c04675142

If the issue persists, let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!