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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AlexiaLondon
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HP Envy 5010 Printer - Printing problem

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HP Envy 5010
Microsoft Windows 10 (32-bit)

Hello, even if my printer is ON,  I have an error message  on my computer and on HP Smart "Printer is disconnected" but it is not !!!!! So I can't print !!!! my printer was working perfectly but HP Smart made some uptdate, and after these updates,  problems have started. Could you please help me ? many thanks (with homeschooling, I really need my printer !)

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Echo_Lake
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@AlexiaLondon

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, let's update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, follow the next steps. Uninstall the app from your Windows 10 device through All Apps list.

  1. In Windows, search for and open Apps & features.
  2. Click HP Smart in the list of apps, and then click Uninstall.

And, install HP smart app from here: https://support.hp.com/in-en/document/c04675142

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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DevKS
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I had same issue with my printer software update, however thanks for those steps, I reinstalled it, my issue solved, This is really helpful forum, Thanks guys.😘

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Echo_Lake
HP Support Agent
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@DevKS

Thank you for posting back.

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. 

Have a great day! 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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