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‎11-17-2020 05:36 PM

HP Recommended
Product: HP ENVY 5000 All-in-One Printer series
Operating System: Microsoft Windows 10 (64-bit)

The setup cartridges for my HP Envy 5010 are missing and I need a bypass so I can use my new HP ink cartridges.  Thank you in advance!

Category:
2 REPLIES 2

‎11-26-2020 09:41 AM

HP Recommended

@JB1875

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

We could try changing some settings in the Support Menu

 

Please check your Inbox for instructions

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎11-29-2020 05:05 PM

HP Recommended

Thank you for responding but the issue is still not resolved. Please tell me there is a way to bypass the setup ink cartridges? I'm so frustrated this printer has never been used and can't be used. This is the dumbest thing HP could ever of done.

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