HP Envy 5020 only partially printing

[Melissan01]

I hadn't used my HP Envy 5020  printer for a few months. The cartridges are genuine HP and are close to full.

When I try to copy or print, it either comes out blank or only partial type is visible if I try in colour of black and white.

[Raj_05]

Hi @Melissan01,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Envy 5020 printer is only partially printing, there are a few potential causes and troubleshooting steps you can try to resolve the issue. Here are some suggestions.

• Check ink levels: Ensure that the ink cartridges in your printer have sufficient ink. Low ink levels can result in incomplete or faded prints. Replace any empty or nearly empty cartridges.
• Clean printhead: Use the printer's software utility to clean the printhead. This process helps remove any clogged or dried ink that may be affecting the print quality. You can typically access the printhead cleaning utility through the printer settings on your computer or directly on the printer's control panel.
• Align printhead: Aligning the printhead ensures that the nozzles are properly calibrated for accurate printing. Again, this can usually be done through the printer's software utility or control panel.
• Check paper settings: Verify that you have selected the correct paper type and size settings in both the printer settings on your computer and the printer's control panel. Using the wrong settings may lead to paper-feeding issues or incomplete prints.
• Check paper condition: Make sure the paper you are using is not damp, wrinkled, or damaged. These factors can affect the printer's ability to feed the paper correctly and result in incomplete prints.
• Update printer drivers: Visit the HP support website and download the latest drivers for your HP Envy 5020 printer. Outdated or incompatible drivers can sometimes cause printing issues. Install the updated drivers and see if the problem persists.
• Reset printer: Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in. This can help reset the printer's internal settings and resolve any temporary glitches.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support