HP Envy 5030 prints empty page

[JR1976]

When i'm printing, the Envy 5030 spits out blank pages.
It seems that everything is working fine:

- (wireless) connection is fine

- it responses when i send a print job

- it acts like it's actually printing

but nothing appears on the paper.
Tried it with 2 different computers, both results the same.

I've checked:

- inkt levels, they are OK

- i've reinstalled the HP drivers and rebooted Windows several times.

Any suggestions?

[asmita6658]

Hi @JR1976

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

To better assist you - 

1) Are you experiencing this issue while making a copy as well? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, try these steps -  Fixing Poor Print Quality

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Try printing in single cartridge mode. To print in single-cartridge mode - remove one of the ink cartridges, and then continue to print as usual.

The printer control panel or computer screen might display a message to install the missing cartridge. To clear the message and continue with the print job, click or press OK.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JR1976 · Accepted solution]

tnx for the repy.

I removed the black cartridge.
Text was printed in blue fine.
So i inserted once again the cartridge, ink levels dropped from half full to about 25%.
Printed again: no text.
Bought a new cartridge 304 XL, tested it: worked fine.