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‎02-01-2020 09:47 AM

HP Recommended
Product: HP Envy 5032
Operating System: iOS

Hi, I’ve bought a new printer with new cartridges and when I try and print the magenta does not work. I’ve followed all the instructions on the print quality diagnostic sheet inc cleaning the cartridges (even though it has never been used) but it still won’t work. Please can anyone help? Thanks in advance

2 people had the same question
1 REPLY 1

‎02-01-2020 12:29 PM

HP Recommended

Hello,

 

Its surprising that the new printer with the new cartridge is having this issue of print quality.

Below is the troubleshooting document. Do not miss the " Step 13: Manually clean the area around the ink nozzles. "
Please click  https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095657/...  to access the steps.

 

If issue still persits, i'd suggest you to try using a new Tri Color Cartridge  or contact HP Tech Support for further assistance.

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html 

Regards,
Jabzi

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