HP Envy 5032 after changing Cartridges Now printing text with a Curve

[Keith991]

I have recently Changed the 2 x Ink Cartridges on the print, as they had run out.

Trying to print a couple pages and i keep getting text on these pages that have been printed that is curved.

I have run the cartridge alignment and tools like this with no luck.

Any help would be much appreciated. Before this the printer is working fine. Except for connection issue every second time i print.

Keith

[sandytechy20]

@Keith991

Welcome to HP support community.

Update the printer firmware

Follow the steps mentioned in this document to update the firmware:- Click here

Align the printer again

1. Load the input tray with plain white paper.

2. Pull out the output tray, and then lift the output tray extender.

   

3. On the printer control panel, swipe left on the display, and then touch Setup .

4. Touch Tools.

5. Swipe up on the display, and then touch Align Printer.

   An alignment page prints.

6. Wait for the alignment page to fully eject from the printer.

7. After the alignment page prints, lift the scanner lid, place the alignment page with the print side down on the scanner glass. Position it according to the engraved guides around the glass.

   

9. Close the scanner lid, and then touch OK.

   The printer aligns the ink cartridges.

10. Try to print again.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.