-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Envy 5055 printing blank pages - even test pages

Create an account on the HP Community to personalize your profile and ask a question
06-28-2021 11:10 PM
I have an HP Envy 5055 Printer. It is basically brand new. During initial setup it was printing blank pages, so I tried the "trial" cartridges that came with the printer. That worked for one or two print jobs, I left it sitting for a couple of weeks and it wasn't working again. I tried switching out the cartridges with genuine HP ink and it didn't help at all. Now anything I try to print, including any of the reports straight from the printer just come out as blank pages. I'm wondering, although everything I've read says the printer can use genuine HP ink, if for some reason my printer will only accept the Instant Ink - which I am not interested in subscribing because I only use the printer occasionally. I have tried unplugging the printer, a factory reset, making sure the drivers were up to date, cleaning the cartridges, running reports (which didn't print), uninstalling then reinstalling the printer on my computer, HP Print and Scan Doctor - which said everything is fine and reading through countless forums - all to no avail. I'm at a loss at this point and honestly considering getting rid of it.