HP Envy 5055 stuck at loading screen

[smlrwd]

I, like so many others, am having an issue where my printer loading screen is stuck on a full loading bar with 2 dots underneath. Can I get help with the magic reset instructions please? This is the only product I've owned that I cannot find reset instructions for online. 

[Nal_NR]

Hi @smlrwd,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

This could also be a hardware issue. 

However, let's perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[smlrwd]

Thanks for the reply, but no luck. The printer seems completely unresponsive. At this point I’ve put this one in the loss column and I’m moving on to a new printer. 

[Nal_NR]

Hi @smlrwd,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Nal_NR]

Hi @smlrwd,

I request you talk to HP support they will help you with remote assistance if required. 

Dial 1800 474 6836

Thanks
Elohi_NR 

I am an HP Employee