HP Envy 5070 Frozen on Startup at Two Dots

[amberlee1030]

Hello, 

I have seen this question posed on these boards before, but still have yet to see an answer. My HP Envy 5070 printer experienced a power failure last week. I was busy at the time, so I unplugged it and thought I would restart it later. Today was that day. 

Upon plugging it in, it begins the startup with the loading line moving at a swift pace. But once it gets to two dots, the loading line stops moving and the screen freezes. I have tried unplugging the power cord from the back of the device, waiting a minute, and plugging everything back in but get the same result.

Any suggestions are appreciated!

Thank you,

Amberlee1030 

[A_Gayathri]

Hi @58752765,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Envy 5070 printer is stuck during the startup process after a power failure. Here are some steps you can try to resolve this issue:

Perform a Power Reset:

• Unplug the power cord from the printer while it is turned on.
• Wait for at least 60 seconds.
• Plug the power cord back into the printer.
• Turn on the printer and see if it starts up correctly.

Check for Paper Jams:

• Sometimes, a paper jam or obstruction can cause the printer to hang during startup.
• Open any accessible covers and check for jammed paper or any other visible obstructions.
• Carefully remove any paper jams or obstructions if found.

Update Firmware (if possible):

• If your printer allows for firmware updates (often done through the printer's control panel or via the HP Smart app), ensure that your printer has the latest firmware installed.
• Updated firmware can sometimes resolve issues related to startup and functionality.

Check for Hardware Issues:

• Inspect the printer for any signs of hardware damage, such as loose cables, broken parts, or anything unusual.
• If the printer has any visible damage, it may need professional servicing.

Factory Reset (if necessary):

• As a last resort, you can perform a factory reset on the printer. This will reset all settings to their factory defaults.
• Instructions for performing a factory reset can usually be found in the printer's user manual or on the HP support website.

I hope this helps. 

Take care and have a good day.

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