HP Envy 5440 ink cartridge door is jammed

[KimLe]

I am trying to replace ink cartridges - which I have done several times previously. This time the printer won't open - the hinges in the back appear to be jammed or stuck. The lids will open a little bit, but I am afraid trying to force them will break one or more hinge. How can I get them to open easily?

[Dvortex]

Hello, @KimLe - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are having issues while replacing the cartridges. Going through your post, this looks like a physical block on the printer. The ink cartridge door should open easily even if the printer is powered off.

Try performing a power drain on the printer as suggested below:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now, follow this video and check: https://www.youtube.com/watch?v=34vTRvf_7lU&feature=youtu.be

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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[KB46]

I have the same problem. Trying to change ink and the cartridge access door has stuck and I’m scared it will break the hinges if I pull too hard. I followed the previous reply’s instructions but this hasn’t worked. Any more ideas what the problem could be? 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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