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‎02-14-2019 04:19 PM

HP Recommended
Product: HP Envy 5530 All-in-one
Operating System: Microsoft Windows 7 (64-bit)

I replaced the color cartridge when notified. Now displayed is "Ink Cartridge Problem"  and it won't take directions. I have cleaned the cartridge and reinstalled several times. What now?

19 people had the same question
1 REPLY 1

‎02-17-2019 12:34 PM - last edited on ‎09-23-2022 08:32 AM by Retired

HP Recommended

@Linda371,

 

Greetings and Welcome to HP Support Community!

 

Are you using genuine HP Ink cartridges or refilled ink cartridges?

Have you tried to clean the ink cartridge contacts?

Did you try to update the printer firmware?

 

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Alternatively, please go ahead and update the firmware firmware - HP Printers - Updating or Upgrading Printer Firmware

 

HP Customer Support - Software and Driver Downloads 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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