HP Envy 5530 Printer will not print from IPad

[RLTC]

Can anyone help.

We have an hp envy 5530 it has worked well 

suddenly it has stopped responding to tow MacBooks but still works with one of my other daughters MacBook.

Can anyone explain what has happened please and how to rectify this

[KrazyToad]

@RLTC

To assist you better please check these details and keep me posted

- Ensure the printer and the MAC computers are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

- If you have any Antivirus installed on your Mac computers?

It is very important to confirm with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

If the Router doesn't support Bonjour then the connection with the Mac computers will not be reliable. It might work sometimes or will not work

Also check for WiFi interference and perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page

Keep me posted 😋

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