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‎02-19-2020 05:48 AM

HP Recommended
Product: HP Envy 5530
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I bought a HP Envy 5530 all in one printer while I was in the US for which I was using the HP 61 ink cartridges there.  I have recently moved to India and purchased HP 802 cartridges which were recommended by HP India for that printer model. When I replaced with those cartridges, I get a message that those are incompatible. I found out online that I have to request regionalization reset from HP, but couldn't get hold of any one yet. 

Can I get support from HP to reset my printer to work in India?...  I have the necessary details like printer serial number, new cartridge serial numbers for the reset codes.

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-19-2020 09:27 AM

HP Recommended

Hi @rajvel86

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to perform a regional reset. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎02-19-2020 09:27 AM

HP Recommended

Hi @rajvel86

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to perform a regional reset. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎02-19-2020 09:58 AM

HP Recommended

Hi @asmita6658 

Thanks for your reply. I've sent you the requested information via private message.

Was this reply helpful? Yes No
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