HP Envy 5530 doesn't print although there are items in the print queue

[Johnjamesallen]

Hi, old printer hardly used. Now need to print a visa off but nothing is happening. wifi light on solid and new cartidges inserted yesterday, PC states 1 item in the queue, have tried widows 10 fixing the printer issues, no errors found.Help please, John

[Dragon-Fur]

@Johnjamesallen 

You might start with a Test page to be sure the printer is able to print.

Printing Self-Test Pages

Lots more...

If you like, start with the Print Doctor and other available troubleshooting tools:

The Doctor:  HP Print and Scan Doctor for Windows

Links to:  HP Printers - Using HP Print and Scan Doctor (Windows)

HP DIAGNOSTIC SOLUTIONS - Printing / Computing Issues

and / or

If the Full Feature Software has been installed,

If you have printed your test page(s) and all is well,

If the problem seems to be a simple case of "the job is stuck in the queue",

Consider resetting / restarting the Print Service to resolve the issue.

NOTE

Because the job is already "stuck", scroll down to the section that explains how to reset the print service...

Cancel Print Job

If you catch the job quickly enough, print jobs can be cancelled on the printer. 

The “cancel” button might be labeled as such or might present as a red X.

NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.

Once the job is turned over to the print service, cancel the job from the print queue.

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon > See what’s printing > Click (or Right-Click) on the job > Cancel

Exact wording varies.

OR

Control Panel > icon view > Devices and Printers > Double-Left-Click on your Printer

Double-Left-Click on See what’s printing - Click (or Right-Click) on the job > Cancel

Exact wording varies.

OR

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

OR

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

Print Queue / Print Service Reset

 Print Jobs Stuck in Queue Troubleshooting

Comments...

If the print job will not cancel or if the print job is stuck in the queue

If the issue is due to Print Services being stuck / hung, the following should fix the problem.

Stop print service, clear the print folder, Start print service

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP ENVY 5530 e-All-in-One Printer series

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