HP Envy 5530 printer incompatible cartridges

[EllisD]

Have just bought new HP Envy 5530 printer. Ink cartridges supplied with printer are HP 301 Black & TriCol, in sealed bags.

Have removed all tape, inserted cartridges correctly, and loaded paper.

Get error message - Cartridges are incompatible with printer.

Any ideas?

[JeanJAB]

Hi EllisD,

I'm sorry you are having difficulty getting your new printer to accept the ink cartridges.

There could be a problem with the electrical connections. 

Here is a document that describes how to remove the cartridges and clean the contacts on them.  Then re-insert them. 

This should clear up the issue.

If you continue to have problems I would recommend returning the unit, if possible. 

You can also contact HP Customer Support for an exchange if needed.  HP contact information is at the bottom of the document.

Best of Luck!
Jean

[EllisD · Accepted solution]

Thanks Jean. Got same suggestion from HP support as well. But I took it back to the store (PC World) and they exchanged it no problem. Also made sure new one was working ok before I took it.

[Woejue]

I have the same problem with the Envy 5530 and incompatible cartridges. I followed all the instructions in the document

without success. The used cartidges are accepted.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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