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HP Envy 5530
Microsoft Windows 10 (64-bit)

HP Envy 5530 won't print. Says it is in "error state". It will print a test page directly from the printer but won't print wirelessly from my computer.  I have rebooted both the computer and the printer numerous times. 

1 REPLY 1
HP Recommended

@Java1608

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Any hardware changes made in the printer?

Do you get any error while printing?

Is the printer connected to the same network as the computer?

 

Make sure the printer and the computer are connected to the same network.

 

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5530-e-all-in-one-printer-series/... to download and install the drivers.

 

Try to print, it should be printing fine.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.