HP Envy 5530 wont print on Premium Plus Photo Paper

[jazuchan396]

My HP Envy 5530 printer prints on normal copy paper just fine, and it will print on smaller sized 5 by 7 HP Advanced Photo Paper and 4 by 6 HP Everyday Photo Paper, but when I load 8.5 by 11 letter size Hp Premium Plus Photo Paper for printing photos, the printer grabs the paper and begins to print, and it turns and turns inside, but the paper will not move thru the printer. The photo is printed on a sliver of the paper, over and over, until I cancel and then I have to pull the paper thru myself, the printer can't even pass it through.

I looked at a previous answer and I looked at the specifications for paper for my HP Envy, and I can't find anything about the photo paper it can handle. It just says that it is capable of printing 8.5 by 11 paper sizes.

Is the printer broken or just unable to print on HP Premium Plus photo paper?

[Dragon-Fur · Accepted solution]

@jazuchan396 

The HP Premium Plus paper is too heavy for your printer.

The "Premium" paper exceeds the maximum allowed / supported weight for Photo Paper.

Specifications > Paper Handling

Paper tray capacities

Tray	Type	Weight	Capacity
Input tray	Paper	64 to 90 g/m² (20 to 24 lb)	Up to 100 sheets
Transparencies	n/a	Up to 40 sheets
Photo paper	Up to 280 g/m² (75 lb bond)	Up to 30 sheets
Envelopes	64 to 90 g/m² (20 to 24 lb)	Up to 10 envelopes
Cards	Up to 200 g/m² (110 lb index)	Up to 40 cards
Output tray	Paper	n/a	Up to 30 sheets
Photo paper	n/a	Up to 10 sheets
Envelopes	n/a	Up to 5 envelopes

HP Premium Plus Photo Paper, Glossy

300 g/m2, 11.5 ml
CR668A 4x6
CR669A 5x7
CR670A 8.5x11
CR664A 8.5x11
CV065A 11x17

HP Premium Plus Photo Paper, Satin

 300 g/m2, 11.5 ml
CR666A 4x6
CR671A 8.5x11
CR667A 8.5x11

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HP ENVY 5530 e-All-in-One Printer series

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