HP Envy 5540 Alignment Issue

[josieabc12]

My HP Envy 5540 printer is having issues with the alignment. It was running low on black ink, so I swapped out the ink cartridge with a new HP ink cartridge, printed the alignment page like always, but when I put it up to scan, it says that it cannot detect the alignment page. I have tried reprinting the alignment page multiple times, and it will not scan the page. It keeps going to the default settings which are way off. 

I also just want to note that this printer is not connected to the wifi. I have had issues with this printer staying connected to the wifi since I first purchased this printer, and just use a cable to connect my laptop to my printer. 

Any help would be appreciated. 

[TEJ1602]

@josieabc12, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Step 1: Complete the alignment process again

Print a new alignment page.

1. Load plain white paper in the input tray.

2. Adjust the paper width guides until they rest against the edges of the paper.

3. Print an alignment page.

   • Control panel (printers with menus): Open the Tools or Printer Maintenance menu, and then select the option to Align cartridges, Align printhead, or Print an Alignment Page.

   • HP Smart app (Windows 10, macOS, Android, iOS): In the app, click your printer, click Print Quality Tools, and then select the option to align the printheads or cartridges.

   • HP Printer Assistant (Windows): Click Maintain Your Printer, and then select the option to align the printheads or cartridges.

   • HP Utility (Mac): Click the option to align the printheads or cartridges.

4. If your printer has a scanner, follow the directions on the alignment page to scan it and complete the alignment.

If these tips do not resolve the error, continue to the next step.

Step 2: Reset the printer

Turning the printer off, and then on again might resolve an Alignment failed error message.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If resetting the printer does not resolve the issue, continue to the next step.

Step 3: Check estimated ink levels and replace any low or empty ink cartridges

Check estimated ink levels and replace any critically low or empty ink cartridges.

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

NOTE: 

For detailed instructions for your printer model, go to HP Customer Support. Type your printer model, then search for the document to "Replace Ink Cartridges".

If no ink cartridges are critically low or empty, or replacing any low or empty ink cartridges does not resolve the issue, continue to the next step.

Step 4: Clean the printhead or ink cartridge

Use a printhead or cartridge cleaning tool to help prevent streaks, smudges, or lines that can interfere with the alignment process.

• Control panel (printers with menus): From the Settings, Setup, or Tools menu, look for an option to clean the printheads or cartridges.

• HP Smart app (Windows 10, macOS, Android, iOS): In the app, click your printer, click Print Quality Tools, and then select the option to clean the printheads or cartridges.

• HP Printer Assistant (Windows): Click Maintain Your Printer, and then select the option to clean the printheads or cartridges.

• HP Utility (Mac): Click the option to clean the printheads or cartridges.

After the cleaning, evaluate the page that prints. You might need to clean the printheads or cartridges more than once.

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

Try printing.

Hope this helps! Keep me posted. 

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