HP Envy 5540 HP Instant Ink notification prevents printing.

[iWraith]

I was previously enrolled in HP Instant Ink. Ever since unenrolling (because of network issues on the stupid printer that wouldn't allow it to connect to the network), every time I need to print something, I have to manually press "Ok" on the printer to dismiss the "Connect to HP Instant Ink" notification.

I have unenrolled on the website - what can I do to finally get rid of this loathsome error? It's enough for me to want to take a bat to the printer and go with another company altogether.

[Kumar0307]

@iWraith, Welcome to the HP Support Community!

Make sure you are not using HP Instant Ink cartridges in the printer to print.

Once the printer is unenrolled from Instant Ink, the Instant Ink cartridges will only work until the current billing cycle after which you will have to use HP regular ink cartridges.

Let us turn off the web services on the printer to resolve this issue.

Kindly refer to this document to know how to turn it off. 

Restart the printer and try printing. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[iWraith]

I have Web Services turned off, and am unenrolled from the HP Instant Ink program.

Furthermore, I'm not using an HP Instant Ink cartridge, and when I /do/ attempt to connect to Web Services, it always fails to connect to the server (and my printer is connected via USB to my PC).

What now?

[Kumar0307]

@iWraith

If you are having the same issue after turning off web services, we will have to perform a factory reset on the printer.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[iWraith]

I have taken all of these steps, none of which have solved the problem - including the semi-full reset recommended in your private message. Now what?

[Kumar0307]

@iWraith

As mentioned in my previous message, please reach out to the HP Support in your region regarding the service options for your printer. 

Keep me posted for any other assistance.