HP Envy 5540 only prints in black and white!

[OneTech]

Hi there,

I have a client which I have a really teething problem with. They have a HP Envy 5540 printer but unfortuantely it keeps reverting back to only printing in black and white. I have re-installed the drivers many times, updated their system to the latest windows updates, checked the printer configuration and made sure its set to colour and still only printing in black and white.

I have resolved this problem a few times before but a few weeks / days later it will keep reverting back to black and white and will only print in black and white even when set to colour?

Hopefully someone can help me with this.

[Kumar0307]

@OneTech, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing in color. Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.

Try printing. Do not use any HP apps. Open the File > Print.

Hope this helps! Let me know how it goes. 

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