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Locked

‎09-19-2016 10:57 AM

HP Recommended
Product: Envy 5540
Operating System: Mac OS X 10.8 Mountain Lion

I accidentally dislodged the output tray and now I can't get it back in.  It doesn't seem to fit and I don't want to force it.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2016 10:00 AM

HP Recommended

Hello @megathygirl,


This is a great location to get assistance! I read your post and see that output tray needs to be  reinserted in the printer again. I would like to help you resolve this issue. 

 

I have provided the manual with steps for removing and reinserting the output tray on page 10: Envy 5540.

 

You can click on the "Accept as Solution" if the issue is resolved and the "Thumbs Up" for my effort. Please keep me posted. Good Luck! 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-20-2016 10:00 AM

HP Recommended

Hello @megathygirl,


This is a great location to get assistance! I read your post and see that output tray needs to be  reinserted in the printer again. I would like to help you resolve this issue. 

 

I have provided the manual with steps for removing and reinserting the output tray on page 10: Envy 5540.

 

You can click on the "Accept as Solution" if the issue is resolved and the "Thumbs Up" for my effort. Please keep me posted. Good Luck! 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎09-20-2016 10:17 AM

HP Recommended

I must be doing something wrong because the output tray seems too big for where it belongs.  Is there a special way to insert it?  I've checked and rechecked that I'm putting in in the right direction, but it still refuses to lock into place.

Was this reply helpful? Yes No

‎09-20-2016 10:32 AM

HP Recommended

I got it!  Thanks so much for the user manual, it really helped!

Was this reply helpful? Yes No
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