HP Envy 5541 wont print in colour

[magor226]

Hi, Ive encountered an issue with my printer.

For some reason it is not printing out in colour. All has been working well for the year i have had it.

I have tried cleaning the ink cartridges, which print out in colour.

Also, i have tried deleting all the software and reinstalling, but still nothing.

I am not getting an option to "uncheck" the greyscale box?

Any help would be appreciated

Michael

[KrazyToad]

@magor226

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are unable to print in color and you have already tried cleaning the cartridges.

I'll try my best to help

I appreciate all your efforts and expertise in troubleshooting this issue

Do you have an adequate amount of ink left in all the cartridges?

Are you able to make color photocopies?

I suggest you uninstall the Printer driver from Root level and download the Full Feature Software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted how it goes

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 
 

[magor226]

It seems to be printing in colour OK from Word and if i use the copier it prints in colour, but when im prnting a picture via excel, it comes out black and white?

There is no option, within the print prefs, to alter into colour or greyscale?

Regards,

Michael 

[KrazyToad]

@magor226

Thanks for keeping me posted.

Have you tried uninsrtalling the Pritner driver from Root level and download the Full Feature Software as instructed earlier?

If the the Full Feature driver didn't work, uninstall the drivers from Root level again and install the Windows Built-In driver

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c01796879

Let me know how it goes

Thanks 🙂

[magor226]

Hi KrazyToad,

Im still having issues and will attempt the steps again.

Thanks,

Michael

---

@KrazyToad wrote:

@magor226

Thanks for keeping me posted.

Have you tried uninsrtalling the Pritner driver from Root level and download the Full Feature Software as instructed earlier?

If the the Full Feature driver didn't work, uninstall the drivers from Root level again and install the Windows Built-In driver

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c01796879

Let me know how it goes

Thanks 🙂

---

[KrazyToad · Accepted solution]

@magor226

Please perform these steps at your convenience and keep me posted if you need assistance

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[magor226]

Thanks for the help @krazytoad, seems to be working fine now

Regards

Michael

[KrazyToad]

@magor226

I'm glad you got this issue sorted out. 

Do visit our HP Forums and drop us a message anytime you need help

Thank you.